I got an 'Access Denied' message

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michaelwong
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Joined: Sat Feb 26, 2011 5:14 am

I got an 'Access Denied' message

Postby michaelwong » Sat Feb 26, 2011 6:10 pm

Hi, I got an 'Access Denied' message while I try to access the Ward and Stake directory. What happen?

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aebrown
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Location: Sandy, Utah

Postby aebrown » Sat Feb 26, 2011 6:18 pm

michaelwong wrote:Hi, I got an 'Access Denied' message while I try to access the Ward and Stake directory. What happen?


Were you able to sign in to lds.org with your LDS Account?

After signing in, on the Tools menu are you accessing the Directory or the Classic Ward and Stake Websites?
Questions that can benefit the larger community should be asked in a public forum, not a private message.

michaelwong
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Joined: Sat Feb 26, 2011 5:14 am

Postby michaelwong » Sat Feb 26, 2011 6:50 pm

aebrown wrote:Were you able to sign in to lds.org with your LDS Account?

After signing in, on the Tools menu are you accessing the Directory or the Classic Ward and Stake Websites?


Yes, I can sign normally. But still got the same message while I try to access those information.

jwarner7
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Joined: Mon Jan 03, 2011 1:34 pm

Ward members getting same error

Postby jwarner7 » Tue Mar 15, 2011 8:34 pm

I have had several calls about this access denied issue. I have logged on as them and I am getting the same error. Any feedback as to the error

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aebrown
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Postby aebrown » Tue Mar 15, 2011 9:00 pm

jwarner7 wrote:I have had several calls about this access denied issue. I have logged on as them and I am getting the same error. Any feedback as to the error


So it sounds like you are using the Sign In link on the home page of lds.org to sign in, and that is successful. After that, what areas of lds.org are they trying to access when they get the error message? Do all personalized areas (Calendar, Directory, My Study Notebook, Maps, Classic Stake & Ward Websites) of lds.org give the same results? Do these people have leadership callings that would give them special permissions, or are they regular members?
Questions that can benefit the larger community should be asked in a public forum, not a private message.

russellhltn
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Postby russellhltn » Tue Mar 15, 2011 9:17 pm

By chance, are you in a newly created stake?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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