New account creation failure 2

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atkinsob
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New account creation failure 2

Postby atkinsob » Sun Feb 06, 2011 7:28 pm

We have are having a problem creating a membership account that is a little different: one of the members tried to create his account using the membership number and confirmation date on his IOS and he gets a message stating he is using the wrong membership number. Several tries, always the same result. Any suggestions?

russellhltn
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Postby russellhltn » Sun Feb 06, 2011 7:42 pm

Make sure he's using a IOS that was printed after his records arrived and isn't some kind of "out of unit" or "temporary" MRN.

If the MRN starts with the same number as the unit number, it's not a real MRN.
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eblood66
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Postby eblood66 » Sun Feb 06, 2011 7:43 pm

atkinsob wrote:We have are having a problem creating a membership account that is a little different: one of the members tried to create his account using the membership number and confirmation date on his IOS and he gets a message stating he is using the wrong membership number. Several tries, always the same result. Any suggestions?


LDS Account no longer uses the confirmation date but rather the birth date. If they were using their birth date then I'd check their records in MLS and make sure that their birth date is recorded correctly.

russellhltn
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Postby russellhltn » Sun Feb 06, 2011 10:13 pm

I looked at the form, and it doesn't say how it wants the MRN filled in. Leading zeros or no leading zeros. Dashes or no dashes. And if the MRN ends with the letter "A", is it case sensitive?

I recall there have been issues along those lines in the past. I'm not sure if they still exist.
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Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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aebrown
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Postby aebrown » Mon Feb 07, 2011 5:34 am

RussellHltn wrote:I looked at the form, and it doesn't say how it wants the MRN filled in. Leading zeros or no leading zeros. Dashes or no dashes. And if the MRN ends with the letter "A", is it case sensitive?

I recall there have been issues along those lines in the past. I'm not sure if they still exist.


The current ldsaccount.lds.org site is very flexible in how it accepts MRNs -- it works with or without dashes, and the letter "A", if present, may be entered in upper or lower case.

I think the earlier responses about using the birth date rather than confirmation date are the most likely explanation of the problem.
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