Birth dates on LDS Account and Membership Record do not match
Posted: Mon Nov 01, 2010 10:46 am
I member of my ward was baptized recently, and after the mission office created her record and we received it at the ward, I printed an Individual Ordinance Summary for her so she could register for an LDS Account.
A few days after I gave her the IOS, she called me to tell me that her birth date on the IOS was incorrect -- the day and month were correct, but the year was off by two. She couldn't register for an LDS Account because she was using her correct birth date on the web site, and it wasn't matching what was on her record.
I told her that when she registered for her LDS Account, she could use the (incorrect) birth date on her IOS, and I would update her record. I had one of my assistant clerks fix her birth date, and I gave her a new IOS. As of today, when I look at her Membership Record online in the Leader and Clerk Resources section, her recorded birth date is correct.
Today she called me to tell me that when she looked at her LDS Account Profile, the birth date listed there had changed, but not to what is currently on her Membership Record. Now the day, month, and year on her LDS Account are all incorrect.
Does anyone know how to fix this?
A few days after I gave her the IOS, she called me to tell me that her birth date on the IOS was incorrect -- the day and month were correct, but the year was off by two. She couldn't register for an LDS Account because she was using her correct birth date on the web site, and it wasn't matching what was on her record.
I told her that when she registered for her LDS Account, she could use the (incorrect) birth date on her IOS, and I would update her record. I had one of my assistant clerks fix her birth date, and I gave her a new IOS. As of today, when I look at her Membership Record online in the Leader and Clerk Resources section, her recorded birth date is correct.
Today she called me to tell me that when she looked at her LDS Account Profile, the birth date listed there had changed, but not to what is currently on her Membership Record. Now the day, month, and year on her LDS Account are all incorrect.
Does anyone know how to fix this?