LDS account

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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MayaML
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Joined: Mon Sep 15, 2008 12:05 am
Location: Norway
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LDS account

Postby MayaML » Fri Oct 01, 2010 3:52 pm

I been trying to login, but ... I suppose I forgot my password ... however, it do NOT send anything to my e-mail. I changed my e-mail I got the verification of having changed the e-mail address in both ... but I can't get the password ... For some reason I dont receive other mail than change of e-mail adress to my e-mails on moregoodfoundation or hotmail ... so I can't get anywhere again ... :(

crislapi
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Joined: Mon Jul 07, 2008 3:05 pm
Location: USA

Postby crislapi » Fri Oct 01, 2010 4:17 pm

emails are sent to the email address associated with your ldsaccount. If you can't log in, you can't change the email address so the emails are still being sent to the original email account. It sounds like you have forgotten the email account you registered with.

For Norway, I'm not sure what is the best way to proceed. For the US, a ward web admin can look up the email address associated with your account using the "Registered Users" link under Administrator Options.

russellhltn
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Location: U.S.

Postby russellhltn » Fri Oct 01, 2010 4:18 pm

You might want to try the Contact Support page.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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MayaML
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Posts: 96
Joined: Mon Sep 15, 2008 12:05 am
Location: Norway
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Postby MayaML » Fri Oct 01, 2010 4:20 pm

It tells me that I changed it ... :eek: but I just changed it back to hotmail ... still I just get the announcement that it is changed ... but no password even though I ask for it ... I read also that the e-mail is the hotmail one ... but if it sends to moregood ... I don't know why it doesn't come there even though the change or e-mail does ... :confused:

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MayaML
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Posts: 96
Joined: Mon Sep 15, 2008 12:05 am
Location: Norway
Contact:

Postby MayaML » Fri Oct 01, 2010 4:21 pm

RussellHltn wrote:You might want to try the Contact Support page.

Yes thank you!

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MayaML
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Posts: 96
Joined: Mon Sep 15, 2008 12:05 am
Location: Norway
Contact:

Postby MayaML » Sat Oct 02, 2010 2:08 pm

No word from Support yet...


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