Page 1 of 1

Single Sign On to the old LDS Domain

Posted: Mon May 20, 2019 10:37 am
by lajackson
In the last few days, getting through links to anything at the old LDS domain is nearly impossible. A good 95% of the time (probably an underestimate) a sign in attempt at lds.org returns the sign in page, not the page to which the sign in should redirect.

I have found that the only way to successfully get to the old side of the wall is to totally sign out of anything I am using in the new ChurchofJesusChrist domain, clear cache and cookies, and then intentionally sign in to the LDS domain. This makes the Help pages almost inaccessible, Technology Manager a real puzzle to access, and many other locations that have not yet been converted to the new domain.

This problem came to a head for me yesterday when I was not able to provide technology support to a meetinghouse in another city. I am grateful that the GSC was willing to do it for me when I called them asking about the sign in problem, which does not appear to be browser-related. I had problems with Chrome, Firefox, and Edge yesterday, and continue to have those problems today.

I hope the domain transition ends soon, because it appears that the redirects have bubbled out of control. For once, I wish that hope does not spring eternal.

Re: Single Sign On to the old LDS Domain

Posted: Mon May 20, 2019 10:50 am
by russellhltn
I've experienced it as well, but no where near to that level of frequency.