Pre-membership account conflict

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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timothyjohnshrout
New Member
Posts: 1
Joined: Thu Jan 17, 2019 8:39 am

Pre-membership account conflict

#1

Post by timothyjohnshrout »

I created an account before I became a member and somehow my OLD email address is associated with my current member account. I am unable to change to my current email address because it says it is associated with a different account (which is my old non-member account). I simply need that old account deleted so I can update my current member account.
jdlessley
Community Moderators
Posts: 9924
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Pre-membership account conflict

#2

Post by jdlessley »

To do what you want you need to contact your ward clerk. He will be able to assist in contacting the global service center (GSC).
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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