Did You Know The "Help" Link Doesn't Help?
Posted: Fri Jan 04, 2019 5:39 pm
To Whom It May Concern,
Soooo.... I'm not having any trouble, but a wife of a ward member of my boss got locked out of their account. Their email associated with the account isn't in use/available anymore. Well, if the wife was the only one in the house with a LDS account it'd be very very hard to get help.
Why? Because I just found out along with my boss that going to https://account.lds.org/help/ if you're NOT logged in doesn't lead one to anywhere but the log-in page. Not a help page for forgetting a password or username like it should, in addition I had to log-in AGAIN before I could post this. How is someone supposed to get help if they're unable to search or ask? It's like people "who are only kept from the truth because they know not where to find it."
I probably won't check back here for any answers, but just thought someone should know. Thank you for your time and have a great day!
Sincerely,
CK Stratford
Soooo.... I'm not having any trouble, but a wife of a ward member of my boss got locked out of their account. Their email associated with the account isn't in use/available anymore. Well, if the wife was the only one in the house with a LDS account it'd be very very hard to get help.
Why? Because I just found out along with my boss that going to https://account.lds.org/help/ if you're NOT logged in doesn't lead one to anywhere but the log-in page. Not a help page for forgetting a password or username like it should, in addition I had to log-in AGAIN before I could post this. How is someone supposed to get help if they're unable to search or ask? It's like people "who are only kept from the truth because they know not where to find it."
I probably won't check back here for any answers, but just thought someone should know. Thank you for your time and have a great day!
Sincerely,
CK Stratford