New Email is Not Updating

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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salazarj
New Member
Posts: 1
Joined: Thu Sep 13, 2018 12:06 pm

New Email is Not Updating

#1

Post by salazarj »

Hi,

I have updated my email multiple times now, but emails are still being sent to my old email. My new email is even showing up on lds tools and everything. Why am I still getting all my emails to my old email? It has been months now that this is happening.

Thanks,

Jess
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russellhltn
Community Administrator
Posts: 34485
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: New Email is Not Updating

#2

Post by russellhltn »

Check the email shown in ldsaccount.lds.org. That's also where your subscription settings are.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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