Mobile Phone already assigned to another account
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- New Member
- Posts: 1
- Joined: Mon Jul 09, 2018 9:19 pm
Mobile Phone already assigned to another account
I am trying to authenticate my account and when I put in my cell number I get an error that says my number is linked to another account. Any suggestion for solving this?
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- New Member
- Posts: 26
- Joined: Sun Mar 08, 2009 12:00 pm
- Location: UT, USA
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Re: Mobile Phone already assigned to another account
Is it a relatively new cell phone number? If so, it may have belonged to someone else who had it on their account...
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- New Member
- Posts: 1
- Joined: Sun Sep 02, 2018 10:46 am
Re: Mobile Phone already assigned to another account
Did you get a resolution to this? I have the same problem.
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- Church Employee
- Posts: 2361
- Joined: Tue Jun 30, 2009 8:12 am
- Location: South Jordan, UT, USA
Re: Mobile Phone already assigned to another account
I don't know if it solves the problem, but with email you can update date your individual email in LDS Tools or lds.org/directory and it syncs to LDS Account within minutes. I haven't tried phone numbers.