Mobile Phone already assigned to another account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
Post Reply
bkalmar
New Member
Posts: 1
Joined: Mon Jul 09, 2018 9:19 pm

Mobile Phone already assigned to another account

#1

Post by bkalmar »

I am trying to authenticate my account and when I put in my cell number I get an error that says my number is linked to another account. Any suggestion for solving this?
jerrobertson
New Member
Posts: 26
Joined: Sun Mar 08, 2009 12:00 pm
Location: UT, USA
Contact:

Re: Mobile Phone already assigned to another account

#2

Post by jerrobertson »

Is it a relatively new cell phone number? If so, it may have belonged to someone else who had it on their account...
Jaredb324
New Member
Posts: 1
Joined: Sun Sep 02, 2018 10:46 am

Re: Mobile Phone already assigned to another account

#3

Post by Jaredb324 »

Did you get a resolution to this? I have the same problem.
jonesrk
Church Employee
Church Employee
Posts: 2361
Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

Re: Mobile Phone already assigned to another account

#4

Post by jonesrk »

I don't know if it solves the problem, but with email you can update date your individual email in LDS Tools or lds.org/directory and it syncs to LDS Account within minutes. I haven't tried phone numbers.
Post Reply

Return to “Church Account”