My friend does not know the password to his LDS account and when we try to change the password we make it as far as entering the new password.
When we press the set new password button nothing happens and the password never changes...
Cannot change forgotten password
-
- New Member
- Posts: 1
- Joined: Mon Jul 09, 2018 2:17 am
-
- New Member
- Posts: 1
- Joined: Sun Jul 15, 2018 11:11 am
Re: Cannot change forgotten password
My wife is having the same problem. We have tried resetting password through an email code and also through MRN / birthdate. No luck. Extremely frustrating. Sorry I have no answer.
-
- Community Moderators
- Posts: 3829
- Joined: Thu Jan 25, 2007 11:32 am
- Location: Dundee, Oregon, USA
Re: Cannot change forgotten password
Please read the first post in this forum (the LDS Account forum). It has some suggestions and pointers to ways to make requests for help through established support channels. The post can be found here:
https://tech.lds.org/forum/viewtopic.php?f=92&t=30383
https://tech.lds.org/forum/viewtopic.php?f=92&t=30383