Cannot change forgotten password

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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addisonrogers
New Member
Posts: 1
Joined: Mon Jul 09, 2018 2:17 am

Cannot change forgotten password

#1

Post by addisonrogers »

My friend does not know the password to his LDS account and when we try to change the password we make it as far as entering the new password.
When we press the set new password button nothing happens and the password never changes...
stevejett
New Member
Posts: 1
Joined: Sun Jul 15, 2018 11:11 am

Re: Cannot change forgotten password

#2

Post by stevejett »

My wife is having the same problem. We have tried resetting password through an email code and also through MRN / birthdate. No luck. Extremely frustrating. Sorry I have no answer.
rmrichesjr
Community Moderators
Posts: 3829
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Cannot change forgotten password

#3

Post by rmrichesjr »

Please read the first post in this forum (the LDS Account forum). It has some suggestions and pointers to ways to make requests for help through established support channels. The post can be found here:

https://tech.lds.org/forum/viewtopic.php?f=92&t=30383
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