LDS Tools/Account
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- New Member
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LDS Tools/Account
I have been trying to log onto LDS Tools on my phone and when I put my username and password in a pop-up comes up that says "LDS Tools is only available for use by members of The Church of Jesus Christ of Latter-day Saints. If you are a church member, please update your membership status on your LDS Account, and then sign in to LDS Tools again." When I go to update my membership status on my LDS Account, it says that my number/DOB are invalid or there is already an account with this number. What do I need to do to fix this?
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- Church Employee
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Re: LDS Tools/Account
It's likely that you have already created an account for something else. You can try to recover the account using your mrn and see if that is the case.Mrylie11 wrote: or there is already an account with this number.
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- Community Administrator
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Re: LDS Tools/Account
If you're getting your MRN from a handwritten source, it may be wrong. You might want to check with your clerk to verify both your MRN and DOB. The easiest way is to ask for a IOS.Mrylie11 wrote: it says that my number/DOB are invalid
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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Re: LDS Tools/Account
My account is telling me that my mrn is connected to another account. I have reset a new username and password but it is still telling me I should go to account recovery to fix it the already connected mrn. Where exactly would I go for this? I’m having trouble navigating my way through this process.
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Re: LDS Tools/Account
Go to the first thread in this forum titled "PLEASE READ FIRST: Answers to Most Church Account Problems" and follow the instructions in the second post of that thread.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?