Email attached to multiple accounts

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
Post Reply
meganfillmore
New Member
Posts: 1
Joined: Mon Jan 29, 2018 1:41 pm

Email attached to multiple accounts

#1

Post by meganfillmore »

When I first created my account the site was having problems. I somehow ended up with two accounts. I need to delete one of them so I can have my email address on file. The problem is one account has my email and NOT my member number. The other has my member number NOT my email...So I cannot figure out how to fix one or the other because when I try on both it says, "This email or member number is already in use on another account"

Any ideas?
jdlessley
Community Moderators
Posts: 9912
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Email attached to multiple accounts

#2

Post by jdlessley »

Contact your ward clerk and he can contact the global service center (GSC) to have the two accounts merged or have one deleted.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Post Reply

Return to “Church Account”