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Membership number confusion

Posted: Thu Jan 25, 2018 3:10 pm
by mcguires
When I log in to LDS.org using my user name and password my name and information comes up. However when I am trying to fill out an application for a service mission and log-in using my user name and password it tells me that I am filling out the application and it is under my husbands name. I am using the same user name and password. How can I get my husbands name off of my membership number so that I can complete a mission application?

Sharon

Re: Membership number confusion

Posted: Thu Jan 25, 2018 4:13 pm
by russellhltn
When you go to ldsaccount.lds.org, what birth date is listed? Yours, or your husband's?

I suspect the problem is that you have his MRN recorded on your account.

Re: Membership number confusion

Posted: Thu Jan 25, 2018 5:03 pm
by mcguires
It is my birthday and my membership number listed.

Re: Membership number confusion

Posted: Thu Jan 25, 2018 5:06 pm
by mcguires
I even submitted the information to get my user name and password by entering my membership number and birthday. I used that user name and entered a new password - the profile shows it is me, with my birthday - yet my husbands name comes up when I go to fill out the application.

Re: Membership number confusion

Posted: Thu Jan 25, 2018 5:08 pm
by russellhltn
Ok, that's odd. Is the rest of the information at ldsaccount.lds.org correct for you?

The only other thing I can think if is that it's not really the site that's confused, but that your browser is auto-filling your husband's information.