I somehow have two LDS accounts?

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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elallover
New Member
Posts: 1
Joined: Fri Jan 12, 2018 5:58 pm

I somehow have two LDS accounts?

#1

Post by elallover »

I don't know how to either move my MRN to the account with my phone number or vise versa, but I think only one account is necessary, I don't really know where this other one came from. Someone please help :)
rmrichesjr
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Posts: 3829
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: I somehow have two LDS accounts?

#2

Post by rmrichesjr »

This is a user-to-user forum, not an official support channel, but we have seen reports of similar situations a few times. The most frequent recommendation has been to contact your ward clerk, give him the usernames of both accounts, and have him contact the Global Service Center to have them merge the two accounts. However, if it is not convenient to have your ward clerk do that, there is another possible solution. I'll give you a couple of URLs in case one doesn't work for you. The first post in this (LDS Account) forum is here:

https://tech.lds.org/forum/viewtopic.php?f=92&t=30383

It has a link to the official support page:

https://ldsaccount.lds.org/help/showAllQuestions

The former page has instructions on which links/buttons to click on to bring up a form where you can enter the usernames of the two accounts and ask the official support personnel to merge the accounts.

Hope that helps.
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