Cannot update account info because TFA never arrives
Posted: Tue Dec 05, 2017 8:32 am
I am in the habit of changing my passwords every year or two. I currently cannot update my information.
Once I click on "Account Settings," having entered my username and password, I am prompted for a code for Two-Factor Authentication, which I have set up through text message. It says the message has been "sent to the number ending in ***," and the correct digits are there.
The text message never arrives.
I have tried multiple times, waiting a considerable duration between attempts, and have clicked the "resend" button multiple times. I tried using different browsers.
I may try going through an "I forgot my password" scenario at some point, but I've been avoiding it because (1) I remember my password and (2) I imagine the "I forgot my password" function would ask me to do TFA anyway--then I'd be locked out of my account because the password wouldn't work anymore, too!
Any clues on how to get past this?
Once I click on "Account Settings," having entered my username and password, I am prompted for a code for Two-Factor Authentication, which I have set up through text message. It says the message has been "sent to the number ending in ***," and the correct digits are there.
The text message never arrives.
I have tried multiple times, waiting a considerable duration between attempts, and have clicked the "resend" button multiple times. I tried using different browsers.
I may try going through an "I forgot my password" scenario at some point, but I've been avoiding it because (1) I remember my password and (2) I imagine the "I forgot my password" function would ask me to do TFA anyway--then I'd be locked out of my account because the password wouldn't work anymore, too!
Any clues on how to get past this?