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not accpeting membership number
Posted: Fri Dec 01, 2017 1:37 pm
by les.shane
My 13yr old daughter tried to open her own LDS account. Everytime we try to set up her membership number with her account it says she already has am account with that membership number. When we take the steps to find her account and potentially other username by searching her membership number it tells us either the information is incorrect or there is another account already attached to that number. Please help!
Re: not accpeting membership number
Posted: Fri Dec 01, 2017 1:39 pm
by russellhltn
Where did you get her MRN from? If it's written down, it may be wrong.
Re: not accpeting membership number
Posted: Fri Dec 01, 2017 2:09 pm
by les.shane
my husband is also the ward clerk and it is both correct on her recommend and on records. we have compared them many times and it is correct but not being accepted.
Re: not accpeting membership number
Posted: Fri Dec 01, 2017 2:44 pm
by jonesrk
I just sent you her username via PM.
Re: not accpeting membership number
Posted: Sat Dec 02, 2017 10:12 am
by Marilynsorensen
I am trying to put my mrn number on my profile but it wont let me ?
Re: not accpeting membership number
Posted: Fri Dec 08, 2017 10:51 am
by gwencaster
I am trying to add my membership number to my account and it is saying it is invalid. I t is correct. What am I doing wrong?
Re: not accpeting membership number
Posted: Fri Dec 08, 2017 1:26 pm
by grossmarla
same problem. Only the cell number entry brings up a box that says the number is being used on another account. ???
Re: not accpeting membership number
Posted: Fri Dec 08, 2017 1:27 pm
by grossmarla
Is there someone there I can call or chat???
Re: not accpeting membership number
Posted: Fri Dec 08, 2017 1:35 pm
by russellhltn
This forum is for user-to-user help. The official support pages for LDS Account issues can be found here:
https://ldsaccount.lds.org/help/showAllQuestions
Click on the "I didn't find an answer to my question." link at the bottom of the page and then select "Additional Support Options". You will see a form to enter information to allow the official LDS Account support personnel to help you.