not accpeting membership number

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les.shane
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Posts: 1
Joined: Fri Dec 01, 2017 1:34 pm

not accpeting membership number

Postby les.shane » Fri Dec 01, 2017 1:37 pm

My 13yr old daughter tried to open her own LDS account. Everytime we try to set up her membership number with her account it says she already has am account with that membership number. When we take the steps to find her account and potentially other username by searching her membership number it tells us either the information is incorrect or there is another account already attached to that number. Please help!

russellhltn
Community Administrator
Posts: 22865
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: not accpeting membership number

Postby russellhltn » Fri Dec 01, 2017 1:39 pm

Where did you get her MRN from? If it's written down, it may be wrong.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

les.shane
New Member
Posts: 1
Joined: Fri Dec 01, 2017 1:34 pm

Re: not accpeting membership number

Postby les.shane » Fri Dec 01, 2017 2:09 pm

my husband is also the ward clerk and it is both correct on her recommend and on records. we have compared them many times and it is correct but not being accepted.

jonesrk
Church Employee
Church Employee
Posts: 1567
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: not accpeting membership number

Postby jonesrk » Fri Dec 01, 2017 2:44 pm

I just sent you her username via PM.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

Marilynsorensen
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Posts: 1
Joined: Sat Dec 02, 2017 10:10 am

Re: not accpeting membership number

Postby Marilynsorensen » Sat Dec 02, 2017 10:12 am

I am trying to put my mrn number on my profile but it wont let me ?

gwencaster
New Member
Posts: 1
Joined: Fri Dec 08, 2017 10:50 am

Re: not accpeting membership number

Postby gwencaster » Fri Dec 08, 2017 10:51 am

I am trying to add my membership number to my account and it is saying it is invalid. I t is correct. What am I doing wrong?

grossmarla
New Member
Posts: 2
Joined: Fri Dec 08, 2017 1:21 pm

Re: not accpeting membership number

Postby grossmarla » Fri Dec 08, 2017 1:26 pm

same problem. Only the cell number entry brings up a box that says the number is being used on another account. ???

grossmarla
New Member
Posts: 2
Joined: Fri Dec 08, 2017 1:21 pm

Re: not accpeting membership number

Postby grossmarla » Fri Dec 08, 2017 1:27 pm

Is there someone there I can call or chat???

russellhltn
Community Administrator
Posts: 22865
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: not accpeting membership number

Postby russellhltn » Fri Dec 08, 2017 1:35 pm

This forum is for user-to-user help. The official support pages for LDS Account issues can be found here:

https://ldsaccount.lds.org/help/showAllQuestions

Click on the "I didn't find an answer to my question." link at the bottom of the page and then select "Additional Support Options". You will see a form to enter information to allow the official LDS Account support personnel to help you.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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