Account made falsely

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
mclelland28
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Joined: Tue Nov 07, 2017 4:08 am

Account made falsely

Postby mclelland28 » Tue Nov 07, 2017 4:13 am

An account was made using my email and phone number and I would like to shut it down. I know the log in details but I don't know how to close the account. Please help me thanks

lajackson
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Location: US

Re: Account made falsely

Postby lajackson » Tue Nov 07, 2017 9:34 pm

I believe I would visit with the ward clerk and have him contact the Global Service Center with you to explain the situation.

mjhuff73
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Re: Account made falsely

Postby mjhuff73 » Fri Dec 01, 2017 2:27 pm

The church really needs to create a security incident hotline number. This is not acceptable when there are situations where PII compromise and identity theft could be involved. The answer of "contact a ward clerk" who is likely not literate in matters of cyber security, who will then likely "get around to it" and contact a service center and likely hear back in 3 to 5 business days just isn't an appropriate response to ID theft and account compromise.

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Mikerowaved
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Re: Account made falsely

Postby Mikerowaved » Fri Dec 01, 2017 8:27 pm

mjhuff73 wrote:The church really needs to create a security incident hotline number. This is not acceptable when there are situations where PII compromise and identity theft could be involved. The answer of "contact a ward clerk" who is likely not literate in matters of cyber security, who will then likely "get around to it" and contact a service center and likely hear back in 3 to 5 business days just isn't an appropriate response to ID theft and account compromise.

The answer given was to contact the ward clerk and with you contact the Global Service Center. This could be in person or a conference call. Either way, it's the correct action to take. The GSC will work swiftly right then and there to make things right.
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