RS Councilor no Access to LCR

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jewerk
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RS Councilor no Access to LCR

Postby jewerk » Wed Nov 01, 2017 4:28 pm

Hello,

Our First Councilor in the Relief Society Presidency doesn't have access to LCR resources that she should. I'm wondering if there is something that we need to do to fix this. I checked and she is set up correctly on the organizational chart.

She did have her blessings restored at some point so would the membership number possibly have changed if the account was set up previously to that being done and is there something that we could do to link the account to the membership number if that is the case?

Thanks,

Kris Jewers
Ward Clerk

russellhltn
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Re: RS Councilor no Access to LCR

Postby russellhltn » Wed Nov 01, 2017 4:35 pm

A couple of things: First, it can take about 24 hours for a change in calling to reflect in access rights.

Secondly, make sure the MRN on the LDS Account she's using is the same as the person holding that calling. (We've seen people try to use their spouse's accounts and then wonder why they have no access to their calling.) In this case, I'd make sure she even has a MRN listed. You might check to see if she can access the ward directory.
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lajackson
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Re: RS Counselor no Access to LCR

Postby lajackson » Wed Nov 01, 2017 7:06 pm

jewerk wrote:would the membership number possibly have changed

Not normally. As has been suggested, do make sure the correct number is attached to her LDS Account.

davesudweeks
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Re: RS Councilor no Access to LCR

Postby davesudweeks » Wed Nov 01, 2017 7:15 pm

And make sure her membership number is accurately entered for her LDS account. If she has used a handwritten source for her MRN (like from a temple recommend) it is possible the number was not written on the recommend correctly.

jewerk
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Re: RS Councilor no Access to LCR

Postby jewerk » Sun Nov 26, 2017 7:34 am

I was able to connect with the person in question and confirmed that the record number she has in account settings matched the record number in LCR, and that the in that same location it did have her calling as the Relief Society First Counselor. I also confirmed that there was no * by the calling in LCR just to make sure that wasn't the issue so she is assigned in the correct place. She has been in the calling since 2016 so I don't suspect the timing is an issue. Are there any other thoughts, or routes I can take to see what the issue might be?

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Re: RS Councilor no Access to LCR

Postby russellhltn » Sun Nov 26, 2017 11:49 am

Ask her to sit down at the ward computer and show you the problem. I think we need to rule out operator error/wrong answer to questions.
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lajackson
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Re: RS Councilor no Access to LCR

Postby lajackson » Mon Nov 27, 2017 11:16 am

If it appears she is doing everything correctly, I would do two things. At her calling, change something to force a reset of the calling. Toggling the set apart check mark usually works. Give it a day or two and see if that resolves the problem.

If that does not do it, I then would call the Global Service Center and ask them to look into it.

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johnshaw
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Re: RS Councilor no Access to LCR

Postby johnshaw » Mon Nov 27, 2017 3:36 pm

So the central authority is actually CDOL. Log into cdol.lds.org and find your ward, list the callings there, this is where the directory and MLS and apps ultimately get their information. If it's there then I'd follow the suggestions above, remove the calling, validate that it goes missing in the lds.org/directory, once she is gone in the directory, you can re-add her in.
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russellhltn
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Re: RS Councilor no Access to LCR

Postby russellhltn » Mon Nov 27, 2017 4:08 pm

johnshaw wrote:I'd follow the suggestions above, remove the calling, validate that it goes missing in the lds.org/directory, once she is gone in the directory, you can re-add her in.

I'd be reluctant to do that - that's likely to cause an errant calling date. In this situation, I'd go straight to contacting support to have them look at things on their end.

I know in the past we tried toggling things to get MLS to send the updates to CDOL, but with the shift to LCR, such tricks are not necessary.
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Re: RS Councilor no Access to LCR

Postby eblood66 » Mon Nov 27, 2017 4:17 pm

russellhltn wrote:
johnshaw wrote:I'd follow the suggestions above, remove the calling, validate that it goes missing in the lds.org/directory, once she is gone in the directory, you can re-add her in.

I'd be reluctant to do that - that's likely to cause an errant calling date.

The calling date (or rather sustained date) is entered and isn't the date the calling is recorded. So as long as the correct sustained date is entered again, that isn't necessarily a problem.

russellhltn wrote:I know in the past we tried toggling things to get MLS to send the updates to CDOL, but with the shift to LCR, such tricks are not necessary.

But the permissions are stored in a separate datastore (Active Directory or another LDAP directory I believe) which is updated via a batch process. If by some chance the calling did not get propagated to the permissions directory then it's possible that removing and re-adding the calling might trigger a new update.


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