LDS account Hijacked?

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
christopherkerns
New Member
Posts: 1
Joined: Tue Oct 24, 2017 11:43 am

LDS account Hijacked?

Postby christopherkerns » Tue Oct 24, 2017 11:48 am

Hello Brothers and Sisters,
I was hoping that someone could help us. My wife's LDS account password has been changed by someone else!?! She received a notification email but since she didn't change it, she cannot fix it. Is there any tech support contacts that can remedy this? Any assistance or advice would be greatly appreciated. Thank you

Respectfully,

Brother Kerns

russellhltn
Community Administrator
Posts: 22865
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS account Hijacked?

Postby russellhltn » Tue Oct 24, 2017 12:37 pm

If you go to the sign-in screen, there's a "forgot password" link. Use that to reset the account.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
Community Moderators
Posts: 7135
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: LDS account Hijacked?

Postby lajackson » Tue Oct 24, 2017 8:15 pm

She might also try signing in with her old password. There have been false emails in the past where the password was not actually changed.


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