Change Username

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
hippomom
New Member
Posts: 1
Joined: Fri Sep 29, 2017 1:22 pm

Change Username

Postby hippomom » Fri Sep 29, 2017 1:27 pm

I would like to change my username; however, the instructions for doing so are impossible to follow. the instructions say to access "Personal Information" and then type the new username in the "User name" field. On my "Personal information" page, there is no box for the username. It simply lists my current username and there is no way to change it. Help!

russellhltn
Community Administrator
Posts: 22856
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Change Username

Postby russellhltn » Fri Sep 29, 2017 1:30 pm

Are you going to ldsaccount.lds.org? For myself, the "username" is in a box and I can just go in a edit it. There's no need to click a edit button.

However, If you have a "Workforce" tab, you may not be allowed to change it. In that case, you'd have to work though support as there's multiple systems that have to be updated.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

danpass
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Joined: Wed Jan 24, 2007 5:38 pm
Location: Oregon City, OR
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Re: Change Username

Postby danpass » Fri Sep 29, 2017 1:37 pm

hippomom wrote:I would like to change my username; however, the instructions for doing so are impossible to follow. the instructions say to access "Personal Information" and then type the new username in the "User name" field. On my "Personal information" page, there is no box for the username. It simply lists my current username and there is no way to change it. Help!

When I go to my Personal Information page, there are 3 fields which are changeable. These are "Display Name", "Username" and "Preferred Language". Are any of these changeable on your page?

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aebrown
Community Administrator
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Change Username

Postby aebrown » Fri Sep 29, 2017 1:40 pm

danpass wrote:When I go to my Personal Information page, there are 3 fields which are changeable. These are "Display Name", "Username" and "Preferred Language". Are any of these changeable on your page?

Everyone can change their Display Name or Preferred Language. But members of the workforce cannot change their Username.


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