Account Recovery

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
Fabio32
New Member
Posts: 3
Joined: Thu Sep 28, 2017 7:49 am

Account Recovery

Postby Fabio32 » Fri Sep 29, 2017 4:51 am

Good morning.
My wife received an email a few weeks ago (probably months) stating that she needed to recover her password because it would expire on a certain date, we tried but we had an issue with the language setting on our browser and were not able to do it. Now, when we try to change the password the system shows a message: "Username
Please contact the Global Service Center to recover your account. You cannot use this self-service account recovery option until you have completed workforce registration." What should the next step to recover her account?

Thank you for your time and attention

scgallafent
Church Employee
Church Employee
Posts: 1250
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Account Recovery

Postby scgallafent » Fri Sep 29, 2017 8:20 am

Fabio32 wrote:Good morning.
My wife received an email a few weeks ago (probably months) stating that she needed to recover her password because it would expire on a certain date, we tried but we had an issue with the language setting on our browser and were not able to do it. Now, when we try to change the password the system shows a message: "Username
Please contact the Global Service Center to recover your account. You cannot use this self-service account recovery option until you have completed workforce registration." What should the next step to recover her account?

I suggest you contact the Global Service Center. https://www.lds.org/help/support/suppor ... r?lang=eng


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