accesing the password recovery option

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
Fabio32
New Member
Posts: 3
Joined: Thu Sep 28, 2017 7:49 am

accesing the password recovery option

Postby Fabio32 » Thu Sep 28, 2017 7:55 am

Good morning, we've trying to access the password recovery option for my wife's lds account but everytime we try it it takes us to an error page that shows this information:
Estado HTTP 500 - Request processing failed; nested exception is java.util.MissingResourceException: Couldn't find 3-letter country code for 419

type Informe de Excepción

mensaje Request processing failed; nested exception is java.util.MissingResourceException: Couldn't find 3-letter country code for 419

descripción El servidor encontró un error interno que hizo que no pudiera rellenar este requerimiento.

excepción

org.springframework.web.util.NestedServletException: Request processing failed; nested exception is java.util.MissingResourceException: Couldn't find 3-letter country code for 419
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:948)
org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:827)
javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:812)
javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
org.lds.ics.ldsaccount.filter.SessionParamFilter.doFilter(SessionParamFilter.java:88)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:343)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:260)
org.lds.ics.ldsaccount.filter.NoCacheFilter.doFilter(NoCacheFilter.java:27)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:343)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:260)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330)
org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:118)
org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:84)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.lds.stack.ldsaccount.wam.spring.WamRequestParameterCleanupFilter.doFilter(WamRequestParameterCleanupFilter.java:45)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.lds.stack.ldsaccount.wam.spring.WamContextSpringFilter.doFilter(WamContextSpringFilter.java:90)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:103)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:54)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.lds.ics.ldsaccount.filter.WamChangeFilter.doFilter(WamChangeFilter.java:72)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:94)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:105)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:192)
org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:160)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:343)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:260)
org.springframework.orm.jpa.support.OpenEntityManagerInViewFilter.doFilterInternal(OpenEntityManagerInViewFilter.java:180)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
org.lds.sso.clientlib.SsoContextFilter.doFilter(SsoContextFilter.java:213)
org.lds.ics.ldsaccount.filter.RedirectUrlFilter.doFilter(RedirectUrlFilter.java:129)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:343)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:260)
org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
causa raíz

java.util.MissingResourceException: Couldn't find 3-letter country code for 419
java.util.Locale.getISO3Country(Locale.java:1521)
org.lds.ics.ldsaccount.view.ApplicationController.getIndexPage(ApplicationController.java:155)
sun.reflect.GeneratedMethodAccessor172.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
java.lang.reflect.Method.invoke(Method.java:606)
org.springframework.web.method.support.InvocableHandlerMethod.invoke(InvocableHandlerMethod.java:219)
org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:132)
org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:104)
org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandleMethod(RequestMappingHandlerAdapter.java:745)
org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:686)
org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:80)
org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:925)
org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:856)
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:936)
org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:827)
javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:812)
javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
org.lds.ics.ldsaccount.filter.SessionParamFilter.doFilter(SessionParamFilter.java:88)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:343)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:260)
org.lds.ics.ldsaccount.filter.NoCacheFilter.doFilter(NoCacheFilter.java:27)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:343)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:260)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330)
org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:118)
org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:84)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.lds.stack.ldsaccount.wam.spring.WamRequestParameterCleanupFilter.doFilter(WamRequestParameterCleanupFilter.java:45)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.lds.stack.ldsaccount.wam.spring.WamContextSpringFilter.doFilter(WamContextSpringFilter.java:90)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:103)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:54)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.lds.ics.ldsaccount.filter.WamChangeFilter.doFilter(WamChangeFilter.java:72)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:94)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:105)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:192)
org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:160)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:343)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:260)
org.springframework.orm.jpa.support.OpenEntityManagerInViewFilter.doFilterInternal(OpenEntityManagerInViewFilter.java:180)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
org.lds.sso.clientlib.SsoContextFilter.doFilter(SsoContextFilter.java:213)
org.lds.ics.ldsaccount.filter.RedirectUrlFilter.doFilter(RedirectUrlFilter.java:129)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:343)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:260)
org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
nota La traza completa de la causa de este error se encuentra en los archivos de diario de Apache Tomcat/7.0.69.

Also when we try to create an lds account for our children it shows the same error infomation. How can we resolve this issue? Thank you for your time and attention

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sbradshaw
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Posts: 3433
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
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Re: accesing the password recovery option

Postby sbradshaw » Thu Sep 28, 2017 1:13 pm

I think it's because your browser is on a language that the website doesn't recognize or expect. 419 is a macro region code for Latin America and the Caribbean.

If you switch your computer (or just your browser, if you're able to) to English – or use another computer with different language settings – I'll bet it will work... (definitely a bug, though)
Samuel Bradshaw • If you desire to serve God, you are called to the work.

Fabio32
New Member
Posts: 3
Joined: Thu Sep 28, 2017 7:49 am

Re: accesing the password recovery option

Postby Fabio32 » Thu Sep 28, 2017 9:26 pm

You were absolutely right! it did work once I changed the language setting on my browser. Thank you so much for your help!!


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