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lds tools

Posted: Mon Sep 25, 2017 11:43 am
by lakeag
I am unable to sign into lds tools on my phone. I click on the sign in and it does nothing. I also cant click on the username or password. Any help is appreciated. Rebecca

Re: lds tools

Posted: Sat Sep 30, 2017 1:26 pm
by ronkaaren
I have the same problem with my iphone. I can sign into LDS tools on my ipad but the iphone when I click on Sign In, it flashes Downloading - may take few minutes then it turns off and does nothing. If I click on sign in again - same thing happens.
Any help?
Ron

Re: lds tools

Posted: Sun Oct 01, 2017 11:30 am
by mwlemon
I am experiencing the same issue. Websites work fine but not LDS tools on iPhone.

Re: lds tools

Posted: Sun Oct 01, 2017 12:20 pm
by danielle9124
The same thing happened to me and my husband. We tried resetting our passwords, deleting and re-downloading the app, and restarting our phones. No luck.

Re: lds tools

Posted: Sun Oct 08, 2017 1:39 pm
by jeannabrooke
Me too! Any chance that we'll get an actual tech person to help us here? I have no idea how these forums work.

Re: lds tools

Posted: Sun Oct 08, 2017 2:18 pm
by lajackson
jeannabrooke wrote:Any chance that we'll get an actual tech person to help us here?
Not likely. This is a user-to-user forum, so someone may have experienced this problem before and have a solution that worked for them, but this is not a "help desk" in the usual sense of the term.

Sometimes those involved monitor and even participate in some of the topics, but that is rare. The best way to obtain specific help for a problem is to send feedback through the app to the developers.

Re: lds tools

Posted: Sun Oct 08, 2017 3:53 pm
by rpetersen
I am having the exact same issue. I have tied deleting and redone loading the app, still not working. My credentials work from a desktop computer though.

Re: lds tools

Posted: Mon Oct 09, 2017 1:43 pm
by ronkaaren
After a couple of days my iphone started connecting with LDS tools. No idea why really but it now is working.

Re: lds tools

Posted: Fri Aug 10, 2018 6:12 am
by gmoneyfinancial
My iPhone is experiencing the exact same problem. The "Downloading" message is there for about a minute then progress stops completely. It has been like this for more than 2 weeks now. I tried deleting and re-installing LDS Tools but got the same results.

(It's not a problem with my user and password because those work on the website. )