lds tools

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
lakeag
New Member
Posts: 1
Joined: Mon Sep 25, 2017 10:42 am

lds tools

Postby lakeag » Mon Sep 25, 2017 10:43 am

I am unable to sign into lds tools on my phone. I click on the sign in and it does nothing. I also cant click on the username or password. Any help is appreciated. Rebecca

ronkaaren
New Member
Posts: 2
Joined: Sat Sep 30, 2017 12:15 pm

Re: lds tools

Postby ronkaaren » Sat Sep 30, 2017 12:26 pm

I have the same problem with my iphone. I can sign into LDS tools on my ipad but the iphone when I click on Sign In, it flashes Downloading - may take few minutes then it turns off and does nothing. If I click on sign in again - same thing happens.
Any help?
Ron

mwlemon
New Member
Posts: 1
Joined: Sun Oct 01, 2017 10:29 am

Re: lds tools

Postby mwlemon » Sun Oct 01, 2017 10:30 am

I am experiencing the same issue. Websites work fine but not LDS tools on iPhone.

danielle9124
New Member
Posts: 1
Joined: Sun Oct 01, 2017 11:19 am

Re: lds tools

Postby danielle9124 » Sun Oct 01, 2017 11:20 am

The same thing happened to me and my husband. We tried resetting our passwords, deleting and re-downloading the app, and restarting our phones. No luck.

jeannabrooke
New Member
Posts: 1
Joined: Sun Oct 08, 2017 12:38 pm

Re: lds tools

Postby jeannabrooke » Sun Oct 08, 2017 12:39 pm

Me too! Any chance that we'll get an actual tech person to help us here? I have no idea how these forums work.

lajackson
Community Moderators
Posts: 7123
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: lds tools

Postby lajackson » Sun Oct 08, 2017 1:18 pm

jeannabrooke wrote:Any chance that we'll get an actual tech person to help us here?

Not likely. This is a user-to-user forum, so someone may have experienced this problem before and have a solution that worked for them, but this is not a "help desk" in the usual sense of the term.

Sometimes those involved monitor and even participate in some of the topics, but that is rare. The best way to obtain specific help for a problem is to send feedback through the app to the developers.

rpetersen
New Member
Posts: 1
Joined: Sun Oct 08, 2017 2:52 pm

Re: lds tools

Postby rpetersen » Sun Oct 08, 2017 2:53 pm

I am having the exact same issue. I have tied deleting and redone loading the app, still not working. My credentials work from a desktop computer though.

ronkaaren
New Member
Posts: 2
Joined: Sat Sep 30, 2017 12:15 pm

Re: lds tools

Postby ronkaaren » Mon Oct 09, 2017 12:43 pm

After a couple of days my iphone started connecting with LDS tools. No idea why really but it now is working.


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