Can't add MRN

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
jbarros1945@gmail.com
New Member
Posts: 1
Joined: Tue Sep 12, 2017 12:19 pm

Can't add MRN

Postby jbarros1945@gmail.com » Tue Sep 12, 2017 12:21 pm

I try to put in my membership number and it states that there is already an account created. I cannot get to my ward directory without that number. How can I reset my account or allow my membership number to be entered and saved without it saying I already exist?

russellhltn
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Posts: 22372
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't add MRN

Postby russellhltn » Tue Sep 12, 2017 1:59 pm

Odds are you created an account for something else - perhaps FamilySearch and forgot about it. At the login screen use the "Forgot username" link and pick the "MRN" recovery option. That will tell you what the name of the account is that has your MRN. If you don't remember the password, you can reset it as well with a similar procedure.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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