family search

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
gamparaym
New Member
Posts: 1
Joined: Sun Sep 10, 2017 7:22 pm

family search

Postby gamparaym » Sun Sep 10, 2017 7:24 pm

I log into family search and try to index and get a message tat says a problem has occurred that may prevent you from using this sight Family Search has been notified. This has been going on for several weeks.

rmrichesjr
Community Moderators
Posts: 1271
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon

Re: family search

Postby rmrichesjr » Sun Sep 10, 2017 7:56 pm

Have you received any response from FamilySearch about your problem report?

When I have reported even remotely similar issues, the first response has always been to instruct me to clear my browser cache, delete all cookies, close the browser, and try again. Sometimes, clearing the browser cache and deleting cookies can solve the symptoms. Have you tried those steps and still see the problem?

Have you tried using different web browsers?

What operating system, web browser, and web browser are you using?

Can you copy and paste the exact message and post to this thread? Sometimes, there are subtle differences between error messages that can help someone knowledgeable (probably much more so than am I) to find a solution.

russellhltn
Community Administrator
Posts: 22715
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: family search

Postby russellhltn » Sun Sep 10, 2017 8:59 pm

I've also seen some login issues today, and there were a number of reports last week Sunday. So, it may be a transient server-side issue.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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