All my data was lost for password change

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
lopezestrada
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Posts: 1
Joined: Sun Sep 10, 2017 9:35 am

All my data was lost for password change

Postby lopezestrada » Sun Sep 10, 2017 9:41 am

I recently tried to sign in but the the password said to be incorrect, so I clicked on "Forget password" and reset it. I thought everything was Ok, but when I went to the Home Page i could see all was blank and in recent persons was only me. I check my Tree and I am the only person.

What happened? What abput all my research of years and years? should I rebuild it again?

Please help! :oops:

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sbradshaw
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Posts: 3297
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
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Re: All my data was lost for password change

Postby sbradshaw » Mon Sep 11, 2017 9:32 am

Do you have more than one LDS Account? Chances are you filled in your tree with one account, but the last time you logged in you were using a different account.
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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