I need help with my email.

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I need help with my email.

Postby abigailvega » Thu Sep 07, 2017 9:20 am

Some how I made two acct. Well I only need one. So when I made the first acct actually my husband made it for me with our family email. Then I made a second acct because I wanted a more personal email. How can I change my original accounts email to my more personal email. Is it an administrative change? Because I can't find anywhere to change it? Help!!!

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Re: I need help with my email.

Postby deannawinterrose » Fri Sep 08, 2017 4:06 pm

Having created more than one account, your best bet would be to call in to FamilySearch at 1-866-406-1830 and let them know what's happened. They can pull up the two (or more) accounts, help you figure out which one you want to keep, and direct you to the appropriate department to have the duplicates deleted.

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Re: I need help with my email.

Postby jdlessley » Sun Sep 17, 2017 6:07 pm

The first question to help resolve the issue is to ask whether you are a church member or not. If you are not and you created the accounts to access FamilySearch then deannawinterrose's post may help.

However, if you are a church member then you can have your ward clerk contact the Global Service Center (GSC) on your behalf and have the two accounts merged, or one deleted, and the email address updated. Once they are merged, or one deleted, you have several ways to manage your email address in the future.

The first is through the LDS Account portal at the Contact Settings tab.

The second method is to add or edit you personal email address online at the LDS Directory. Log into the Directory and select "My Household" in the left pane and then click the Edit button at the top of the right pane. Then click the Edit link below you name, if you already have a personal email address listed, or click the "Add an email" link, if there is not one currently provided. These edits to the Directory will propagate to your LDS Account and update it. Additionally an update to your LDS Account email address will update your personal email address in the Directory.

The third method is to have your ward clerk add or edit your personal email address for your membership record. This will have the same affect as if you followed the second method. This method is easier for those who are technology challenged.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

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