LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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Postby najomaky » Fri Sep 01, 2017 2:11 am

The donations tab is not working since yestarday is there a problem?

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Re: Donations

Postby sbradshaw » Fri Sep 01, 2017 11:51 am

I just used the Donations tool this morning. Are you able to access other tools, like the Directory? Have you moved between wards recently? Also, do you have an email address associated with your LDS Account (this is required by the Donations tool)?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

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Re: Donations

Postby mikeharmon » Sat Sep 02, 2017 5:20 pm

I am finding the same problem. Other sites work after signing in, but donation page just hangs after I select it.

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Re: Donations

Postby rmrichesjr » Sat Sep 02, 2017 7:39 pm

When a page, tab, or pages work for some people but not for others, there's a fair chance the problematic symptoms can be eliminated by deleting all relevant browser cookies and clearing the browser cache. It's usually worth trying those actions. If that does not work, sending feedback would be a very good idea, including as much information as possible (browser and version, operating system and version, etc.) _and_ state you already tried clearing the cache and deleting cookies. Fwiw, I just brought up the first page of the donation sequence without any apparent problems--using Firefox ESR 52.3.0 64-bit on Debian Linux Wheezy/7.

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Re: Donations

Postby psouthwick1 » Sun Sep 03, 2017 6:36 am

Having problems with the donation page since the 30 of August just hangs there using google chrome 49.0.2623.112 (64-bit) never had problems before...

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