Locked out of my account

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
dcmooth
New Member
Posts: 1
Joined: Wed Aug 23, 2017 7:29 am

Locked out of my account

Postby dcmooth » Wed Aug 23, 2017 7:36 am

About 2 weeks ago I was locked out of my account. I was in the process of trying to change my password when some error occurred and I could not continue the process. My password is expired. I tried recovering my account through my email, my membership record number, but in all instances I am told that this is not available for my account. I sent 2 emails to lds.org, but I have not had a response. Any suggestions

lajackson
Community Moderators
Posts: 6931
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Locked out of my account

Postby lajackson » Mon Aug 28, 2017 8:08 pm

Contact your ward clerk who will be able to contact the Global Service Center for you. The GSC will be able to resolve the situation.


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