Verification Code

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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soheekoo710
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Posts: 2
Joined: Tue Oct 25, 2016 4:30 pm

Verification Code

#1

Post by soheekoo710 »

Our ward was doing indexing activity today and one of our young women is under 13, and she was trying to make her own LDS account. So she needed a verification code from her parents/guardians, but her mom forgot a number in her email address which made our young woman impossible to get her account verified. Is there any way that YW's mom can edit her email address for her daughter?

Thanks!
jdlessley
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Location: USA, TX

Re: Verification Code

#2

Post by jdlessley »

Yes. She can log onto LDS.org and go to the Directory. She should then click "My Household" in the left column. Then click the Edit button located at the top of the right column for the household. Scroll down to her daughter's name and click the "Edit" link below the daughter's current email address. Once the change has been made it should be available within a very short time in her LDS Account profile. However, there are times the change may take a while - such as on Sundays or any other time the servers are heavily loaded.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
soheekoo710
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Joined: Tue Oct 25, 2016 4:30 pm

Re: Verification Code

#3

Post by soheekoo710 »

So it was the mom's email address that was missing a number not the daughter's. Same process?
russellhltn
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Re: Verification Code

#4

Post by russellhltn »

I think what soheekoo710 is trying to say is that the verification code ended up in the old bit bucket. No code, no verification. There's been a number of posts here of others in the same situation.

I'm not sure what can be done in this situation, but I thought there was more than one way to verify. See if any of the other options are still available.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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jda0203
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Joined: Fri Aug 25, 2017 1:57 pm

Re: Verification Code

#5

Post by jda0203 »

I am trying to set up an account for my son who is 12. I have tried several times and keep putting in a verification code retrieved from my email that is not working.
-Jenae Attridge
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