error reseting password

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Banele
New Member
Posts: 1
Joined: Wed Jun 29, 2016 6:20 am

error reseting password

Postby Banele » Mon Aug 21, 2017 5:11 am

Good day

Please advise as a member has asked that i reset their password for them and i have not been able to do as so as the ward clerk.

The reset password page take takes me to the "New Password page" but after a long while with the new password entered in i get a message that states that there were some technological difficulties with resetting the password.

Regards

phyer49
New Member
Posts: 1
Joined: Wed Aug 23, 2017 3:08 pm

Re: error reseting password

Postby phyer49 » Wed Aug 23, 2017 3:10 pm

I received an email a few weeks ago telling me it was time to reset my passwork, so I did and it was working fine, but on other computers I couldn't get in. I went to the Riverton Family History Building today and a volunteer helped me and thought we had reset it, but now I get home and I can't get in and can't get any help from where it tells me to go. Please help

jdlessley
Community Moderators
Posts: 6694
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: error reseting password

Postby jdlessley » Wed Aug 23, 2017 6:48 pm

If the new password worked on another computer then clearing your browser history may help on your computer at home. In another thread a user was successful in using a reset password only after clearing their browser history.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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