LDS TOOLS

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
ronelnortje
New Member
Posts: 4
Joined: Fri Aug 18, 2017 1:37 am

LDS TOOLS

Postby ronelnortje » Fri Aug 18, 2017 1:40 am

Good day,
I am a member in Cape Town, South Africa. I recently changed phones and downloaded the LDS tools account again...However, whenever I try and log in...it says the following, "LDS Tools is only available for use by members of The Church of Jesus Christ of Latter-day Saints. If you are a Church member, please update your membership status on your LDS Account, and then sign in to LDS Tools again." There is then a 'cancel' and 'update LDS account' option...

When I go to the 'update' option, there is nothing to update...My info is EXACTLY the same.

I would sincerely appreciate assistance in this matter.

Thank you very much!!!

russellhltn
Community Administrator
Posts: 22715
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS TOOLS

Postby russellhltn » Fri Aug 18, 2017 10:35 am

Go to ldsaccount.lds.org and verify that your Membership Record Number (MRN) is on your account. The message you're getting suggests it's not.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ronelnortje
New Member
Posts: 4
Joined: Fri Aug 18, 2017 1:37 am

Re: LDS TOOLS

Postby ronelnortje » Fri Aug 18, 2017 10:39 am

Thank you for the reply. When I enter my membership number it says that there is already an account linked to number.

russellhltn
Community Administrator
Posts: 22715
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS TOOLS

Postby russellhltn » Fri Aug 18, 2017 12:02 pm

ronelnortje wrote:Thank you for the reply. When I enter my membership number it says that there is already an account linked to number.

Odds are you have another account you've forgotten about. At the log in screen, use the "forgot username" link and use the MRN/Birthdate option to recover that username. Then you'll be given a chance to reset your password.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ronelnortje
New Member
Posts: 4
Joined: Fri Aug 18, 2017 1:37 am

Re: LDS TOOLS

Postby ronelnortje » Fri Aug 18, 2017 12:16 pm

Thank you...I will give it a try.

ronelnortje
New Member
Posts: 4
Joined: Fri Aug 18, 2017 1:37 am

Re: LDS TOOLS

Postby ronelnortje » Fri Aug 18, 2017 12:20 pm

It worked!!!! You are a genius!!!!
Thank you thank you!!!!


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