Son's new LDS login isn't working

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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Son's new LDS login isn't working

Postby dwoolbright » Sun Aug 13, 2017 1:40 pm

My son is 12 and is trying to set up a LDS account so he can work on family history. He went through the setup process and I authorized his account via email. However, now when he goes to sign into any LDS site, he gets an error message that says he needs to verify his contact info at

The only problem is that when he clicks the link, it takes him to the same LDS login and gives him the same error message, making it impossible for him to access any of the sites that require a login. Any ideas on how I can get this fixed for him? Thanks.

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Re: Son's new LDS login isn't working

Postby michhami » Mon Aug 21, 2017 6:02 pm

I have the exact same problem with my daughter. If you found a solution please let me know! thx

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Re: Son's new LDS login isn't working

Postby russellhltn » Mon Aug 21, 2017 6:45 pm

I'm not sure where the link is trying to take you, but I'd expect that should work.
Have you searched the Wiki?
Try using a Google search by adding "" to the search criteria.

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Re: Son's new LDS login isn't working

Postby sunniannputnam » Thu Oct 05, 2017 7:34 am

I can't get the verification field to come up again so that I
can input the code I received. I was hoping the error link would bring me to that but that field always comes back empty and with just a heading. Any suggestions?

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