Sunday's problems and password change started problems only with mobile apps

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Dyany
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Joined: Tue Aug 08, 2017 8:02 am

Sunday's problems and password change started problems only with mobile apps

#1

Post by Dyany »

OK, so I know there were system problems on Sunday. So as I was trying to do my scripture study and other work in various LDS apps on Sunday, it gave me all sorts of errors, mostly saying that my account had a problem or my password (which was saved) was wrong. So I reset my password (dumb, I know, but I thought it was a problem with my account, and didn't realize it was the system yet). After the system came back up, I tested on my desktop and the new password worked fine, so I thought I was okay. Wrong!
Ever since then, NONE of the LDS apps on my tablet will log in. LDS Tools, Gospel Library, LDS Media, EVERYTHING says the new password is wrong. I even reset it again this morning and made 100% sure I was using the right one, but they all tell me it's wrong. Obviously, since I'm here, it still works on my desktop (I reset it to the same thing I reset it to on Sunday). What in the heck? How can I get the logins to work properly again on my mobile devices?
jdlessley
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Location: USA, TX

Re: Sunday's problems and password change problems only with mobile apps

#2

Post by jdlessley »

Are you typing in the password or using the saved password in the applications?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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johnshaw
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Joined: Fri Jan 19, 2007 1:55 pm
Location: Syracuse, UT

Re: Sunday's problems and password change started problems only with mobile apps

#3

Post by johnshaw »

Reset it again, then reset it in all your apps.... something is likely out-of-sync
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense
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