New familysearch.org account won't open

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
mjjacobus
New Member
Posts: 2
Joined: Sun Aug 06, 2017 12:51 pm

New familysearch.org account won't open

Postby mjjacobus » Sun Aug 06, 2017 1:02 pm

How can I open/reopen a brand new account in familysearch.org? It is refusing to accept the user name and password it accepted as I created the account, that I used to get into this forum. :D When I asked to have the user name sent to me it was the one I had in my records. When I use that user name to try to get a new password, I am told it does not exist. Help! Please.

patcople
New Member
Posts: 1
Joined: Sun Aug 06, 2017 1:34 pm

Re: New familysearch.org account won't open

Postby patcople » Sun Aug 06, 2017 1:35 pm

I'm having the same problem - going around in circles, trying to sign into family search account just created. HELP!

paula123u
New Member
Posts: 2
Joined: Sun Aug 06, 2017 3:13 pm

Re: New familysearch.org account won't open

Postby paula123u » Sun Aug 06, 2017 3:14 pm

My account won't open.

jdlessley
Community Moderators
Posts: 6705
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: New familysearch.org account won't open

Postby jdlessley » Sun Aug 06, 2017 8:17 pm

There have been problems with the SSO servers all week. Today was an especially difficult time.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

JorgeJetson
New Member
Posts: 1
Joined: Tue Oct 10, 2017 5:50 pm

Re: New familysearch.org account won't open

Postby JorgeJetson » Tue Oct 10, 2017 5:52 pm

I enter the user name password I am using to post here,

"User name does not exist"

Too bad. I was looking forward to using Family Search.


Return to “LDS Account”

Who is online

Users browsing this forum: No registered users and 2 guests