User Name Not Recognized on FamilySearch

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
rajahbeetle
New Member
Posts: 2
Joined: Sun Aug 06, 2017 11:37 am

User Name Not Recognized on FamilySearch

Postby rajahbeetle » Sun Aug 06, 2017 11:41 am

I signed up and verified. When i sign in it says "not a registered user" THEN I ask it to tell me my user name and it GIVES ME THE EXACT NAME I JUST TRIED TO SIGN IN WITH! So then i try and recover the password... but when I enter the USERNAME IT JUST GAVE ME, IT SAYS THAT IT IS NOT A REGISTERED USER. This is beyond frustrating. I dont understand how... but it let me sign into this forum... which makes NO SENSE. what the heck is going on?

rajahbeetle
New Member
Posts: 2
Joined: Sun Aug 06, 2017 11:37 am

Re: User Name Not Recognized on FamilySearch

Postby rajahbeetle » Sun Aug 06, 2017 12:38 pm

Sorry for all the caps. I was totally frustrated at the time.

thelucyshow
New Member
Posts: 1
Joined: Sun Aug 06, 2017 12:45 pm

Re: User Name Not Recognized on FamilySearch

Postby thelucyshow » Sun Aug 06, 2017 12:46 pm

I have exactly the same problem and have been round the user name recovery thing twice. very frustrating!

mjjacobus
New Member
Posts: 2
Joined: Sun Aug 06, 2017 12:51 pm

Re: User Name Not Recognized on FamilySearch

Postby mjjacobus » Sun Aug 06, 2017 1:04 pm

I am in the same boat and am spinning around in the same circles.

paula123u
New Member
Posts: 2
Joined: Sun Aug 06, 2017 3:13 pm

Re: User Name Not Recognized on FamilySearch

Postby paula123u » Sun Aug 06, 2017 3:17 pm

Same here! Going in circles!

lfloodeen
New Member
Posts: 1
Joined: Sun Aug 06, 2017 8:00 pm

Re: User Name Not Recognized on FamilySearch

Postby lfloodeen » Sun Aug 06, 2017 8:00 pm

Same. I wonder if there's some sort of glitch in Family Search, since it's happening to all of us on the same day?

jdlessley
Community Moderators
Posts: 6705
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: User Name Not Recognized on FamilySearch

Postby jdlessley » Sun Aug 06, 2017 8:14 pm

There have been server issues at intervals all week long with the SSO servers. At best I can tell you to try again. I experienced temporary sign on problems at least three times but waited the longest of 30 minutes before being successful. The shortest was but a minute or two.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


Return to “LDS Account”

Who is online

Users browsing this forum: No registered users and 2 guests