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Can't log into lds tools

Posted: Thu Aug 03, 2017 9:27 am
by mspat_99
I can't get past the login page of lds tools

Re: Can't log into lds tools

Posted: Thu Aug 03, 2017 6:21 pm
by jdlessley
mspat_99 wrote:I can't get past the login page of lds tools

What error message are you getting? Did you have an active account before you were unable to log in?

Re: Can't log into lds tools

Posted: Thu Aug 03, 2017 8:32 pm
by jonesrk
You need to add your membership number to your account (if this is the account you are using for LDS Tools).

Re: Can't log into lds tools

Posted: Sun Aug 06, 2017 9:40 am
by colettemeek
I'm having the same problem. I can log in here but LDS tools says "sign in failed, check your username and password" despite my having had the correct password and username and changing it on LDS.org just to be sure. Also cannot log into LDS.org elsewhere with old or new password, just says various errors messages. I have a member number and have had an LDS account for at least 10 years.

Re: Can't log into lds tools

Posted: Sun Aug 06, 2017 7:57 pm
by jonesrk
colettemeek wrote:I'm having the same problem. I can log in here but LDS tools says "sign in failed, check your username and password" despite my having had the correct password and username and changing it on LDS.org just to be sure. Also cannot log into LDS.org elsewhere with old or new password, just says various errors messages. I have a member number and have had an LDS account for at least 10 years.

Today I was seeing issues with the Tools services being down. Does it work now that we aren't in the big Sunday rush?

Re: Can't log into lds tools

Posted: Sun Aug 06, 2017 8:09 pm
by lajackson
jonesrk wrote:Today I was seeing issues with the Tools services being down. Does it work now that we aren't in the big Sunday rush?

Today was particularly challenging. Even our clerks trying to use LCR were not able to sign in for most of the day. I think the bottleneck may have been with the sign on validation, wherever that takes place. I had trouble with LCR, this Forum, and most other places where SSO is used.

At midday, I also got the out of service page frequently, which rarely means out of service, but rather that the site is busy at the moment. And many of our auditors were not able to complete their audits today.

Re: Can't log into lds tools

Posted: Sun Aug 06, 2017 11:14 pm
by russellhltn
Not to mention a flood of complaints about trying to access FamilySearch.