Can't log into lds tools

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mspat_99
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Joined: Thu Aug 03, 2017 9:26 am

Can't log into lds tools

Postby mspat_99 » Thu Aug 03, 2017 9:27 am

I can't get past the login page of lds tools

jdlessley
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Location: USA, TX

Re: Can't log into lds tools

Postby jdlessley » Thu Aug 03, 2017 6:21 pm

mspat_99 wrote:I can't get past the login page of lds tools

What error message are you getting? Did you have an active account before you were unable to log in?
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

jonesrk
Church Employee
Church Employee
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Location: Farmington, UT, USA

Re: Can't log into lds tools

Postby jonesrk » Thu Aug 03, 2017 8:32 pm

You need to add your membership number to your account (if this is the account you are using for LDS Tools).
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

colettemeek
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Joined: Sun Aug 06, 2017 9:35 am

Re: Can't log into lds tools

Postby colettemeek » Sun Aug 06, 2017 9:40 am

I'm having the same problem. I can log in here but LDS tools says "sign in failed, check your username and password" despite my having had the correct password and username and changing it on LDS.org just to be sure. Also cannot log into LDS.org elsewhere with old or new password, just says various errors messages. I have a member number and have had an LDS account for at least 10 years.

jonesrk
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Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Can't log into lds tools

Postby jonesrk » Sun Aug 06, 2017 7:57 pm

colettemeek wrote:I'm having the same problem. I can log in here but LDS tools says "sign in failed, check your username and password" despite my having had the correct password and username and changing it on LDS.org just to be sure. Also cannot log into LDS.org elsewhere with old or new password, just says various errors messages. I have a member number and have had an LDS account for at least 10 years.

Today I was seeing issues with the Tools services being down. Does it work now that we aren't in the big Sunday rush?
Ryan Jones

CDOL Developer

Stake Technology Specialist - Software / Stake Assistant Clerk

Former Ward Clerk

lajackson
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Location: US

Re: Can't log into lds tools

Postby lajackson » Sun Aug 06, 2017 8:09 pm

jonesrk wrote:Today I was seeing issues with the Tools services being down. Does it work now that we aren't in the big Sunday rush?

Today was particularly challenging. Even our clerks trying to use LCR were not able to sign in for most of the day. I think the bottleneck may have been with the sign on validation, wherever that takes place. I had trouble with LCR, this Forum, and most other places where SSO is used.

At midday, I also got the out of service page frequently, which rarely means out of service, but rather that the site is busy at the moment. And many of our auditors were not able to complete their audits today.

russellhltn
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Location: U.S.

Re: Can't log into lds tools

Postby russellhltn » Sun Aug 06, 2017 11:14 pm

Not to mention a flood of complaints about trying to access FamilySearch.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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