Access Denied in directory

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shaunacardon
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Joined: Tue Jun 27, 2017 9:51 pm

Access Denied in directory

Postby shaunacardon » Wed Aug 02, 2017 7:26 pm

I am signed into my LDS.org account, but every time I try to access the directory it tells me "Access Denied". Additionally, I have recently been called as a seminary supervisor and I am trying to access the WISE seminary website, but I get the same "Access Denied" error. I believe my account is corrupt. How can I resolve this problem? I have reset my password several times to now avail.

Thank you,
Shauna Cardon

rmrichesjr
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Location: Dundee, Oregon

Re: Access Denied in directory

Postby rmrichesjr » Wed Aug 02, 2017 7:48 pm

It's likely you will need to have your ward clerk contact the Global Support Center to resolve this. First, there are a few more pieces of information that I think will likely be helpful in solving this:

1) When you are signed in, at http://www.lds.org, in the upper right-hand corner, do you see "My Account and Ward" and then your name? If not, you're not really signed in. IIUC, that will need to be solved before proceeding to next steps.

2) Can you access things like Account Settings, My Family Tree (assuming you have visited familysearch.org), Patriarchal Blessing, Calendar, Donations, and Ward Map? Please make notes on which of those work and which do not. That could help the GSC figure out exactly where the problem is.

3) Are you sure your new calling is properly registered in the system? Your ward clerk should be able to verify what calling is registered for you in the system. If it is not registered, that will need to be solved before you can access any seminary stuff. If the clerk who entered your new calling made it a custom calling, it will probably not help you get access to seminary stuff. IIUC, your calling must be registered as a standard calling for that to work.

Disclaimer: Some of the above is partially speculation on my part as to what information might be useful and how things work. If somebody more knowledgeable contradicts what I have written, please believe them, not me.

russellhltn
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Location: U.S.

Re: Access Denied in directory

Postby russellhltn » Wed Aug 02, 2017 9:58 pm

First and foremost, I don't think you have your Membership Record Number (MRN) associated with your account. Without that MRN, the system won't know who you are. Consequently, I thinks your're some random non-member. That has to be fixed FIRST and it will most likely fix all the other issues.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

shaunacardon
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Joined: Tue Jun 27, 2017 9:51 pm

Re: Access Denied in directory

Postby shaunacardon » Thu Aug 03, 2017 12:18 pm

Hi, thanks for the replies. I checked the upper right-hand corner and it does indeed show my name. So I know I am signed in as me. Also, I am able to access Account Settings, My Family Tree, Patriarchal Blessing, but not the Directory, Calendar, Donations or Ward Map. Interestingly enough, when I try to access Donations, it tells me that my MRN is not associated with my account. So, when I go to add my MRN to my account in Settings, it tells me that an account is already associated with my membership number. I'll check with my ward clerk and see if I can get it straightened out that way. Barring a fix, does anyone know of a technical support contact I can reach to try and resolve this issue?

russellhltn
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Posts: 22554
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Access Denied in directory

Postby russellhltn » Thu Aug 03, 2017 12:28 pm

shaunacardon wrote:Interestingly enough, when I try to access Donations, it tells me that my MRN is not associated with my account.

Bingo!


shaunacardon wrote:So, when I go to add my MRN to my account in Settings, it tells me that an account is already associated with my membership number.

The usual message is that the MRN is either incorrect or associated with another account. If you're looking at your MRN on your temple recommend, it could be wrong. I'd suggest asking the clerk for your "IOS" to get a definitive listing of your MRN.

You can also try the "forgot username" link at the sign-in screen and use the MRN option to recover the username of the other account. Odds are it's an account you set up for something else a long time ago and forgot about.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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