Cannot access regular, home gmail account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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aljones1961
New Member
Posts: 1
Joined: Tue Aug 01, 2017 11:23 am

Cannot access regular, home gmail account

#1

Post by aljones1961 »

Hello. I cannot access my regular/home gmail account. Every time I try to get to my regular gmail, the church account comes up and will not let me access my normal, home gmail account or signin. Can you help? :|
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russellhltn
Community Administrator
Posts: 34505
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot access regular, home gmail account

#2

Post by russellhltn »

I'd suggest you log out of your church account in order to access gmail. Either that, or you need to use a different browser.

It's my understanding that some church email accounts are branded gmail accounts. So when you go to gmail, you're taken to the account you're already logged in.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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