Account Reset

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
JMProctor
New Member
Posts: 1
Joined: Thu Jul 27, 2017 10:26 am

Account Reset

Postby JMProctor » Thu Jul 27, 2017 10:30 am

Hi. I want to do a new account for my elderly father so that I can make his donations on-line. My mother passed away 4 years ago and I think she had set up his existing account. We have no idea the what she used for his user name and password. If that isn't allowed, can I make his donations through my account somehow in his name? Thanks.

russellhltn
Community Administrator
Posts: 22165
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Account Reset

Postby russellhltn » Thu Jul 27, 2017 12:18 pm

JMProctor wrote:If that isn't allowed, can I make his donations through my account somehow in his name?

That's not going to work.


JMProctor wrote:My mother passed away 4 years ago and I think she had set up his existing account. We have no idea the what she used for his user name and password.

If you can find your father's MRN, you can use the "forgot username" link on the login page to recover the username and reset the password.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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