New Phone Number Linked to Different Account

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
brendenrensink
New Member
Posts: 1
Joined: Tue Jul 25, 2017 1:03 pm

New Phone Number Linked to Different Account

Postby brendenrensink » Tue Jul 25, 2017 1:04 pm

I got a new cell number and apparently it was linked to the previous number owner's LDS account. In other words, who ever had my cell number before me was LDS and used it with their account, but they haven't updated their profile to de-link this number from their account. How can I de-link it from their's so it can be on mine?

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: New Phone Number Linked to Different Account

Postby lajackson » Tue Jul 25, 2017 1:43 pm

Ask your ward clerk to contact the Global Service Center on your behalf. They should be able to fix it.


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