Registered with the wrong email

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
Amberleehertzog
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Posts: 1
Joined: Thu Jul 20, 2017 6:30 pm

Registered with the wrong email

Postby Amberleehertzog » Thu Jul 20, 2017 6:33 pm

Help!

One of my young women accidentally used a bad email address to register for her LDS account. Because of this she was unable to verify the email address, and now we can't figure out how to log in at all. We waited a few months and tried to register again with her membership ID number, but the response is that the ID is already registered. We can no longer remember the password she used, and since the email is bad there is no way to recover it! We really want to start the whole process over!

jdlessley
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Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Registered with the wrong email

Postby jdlessley » Thu Jul 20, 2017 6:37 pm

Starting over is not really an option. But you can work through your ward clerk who can, on her behalf, call the GSC to recover the account.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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