LDS Account says my info is wrong

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
kahley1999
New Member
Posts: 1
Joined: Wed Jul 05, 2017 2:39 pm

LDS Account says my info is wrong

Postby kahley1999 » Wed Jul 05, 2017 2:42 pm

I am trying to add my membership number to my LDS account. I had originally set it up without it because I didn't know it. Every time I go to add my membership number it says that either my member number or birthdate are incorrect and won't let me add it. Neither my number nor date of birth are incorrect. Any thoughts?

russellhltn
Community Administrator
Posts: 22165
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS Account says my info is wrong

Postby russellhltn » Wed Jul 05, 2017 4:28 pm

The usual error message is that it's either incorrect, or the MRN is already in use in another account. I'd suggest using the "forgot username" link on the login page and see if you can recover that forgotten account.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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