Unable to change contact information

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
douglaslloydpatterson
New Member
Posts: 1
Joined: Mon Jul 03, 2017 10:34 am

Unable to change contact information

Postby douglaslloydpatterson » Mon Jul 03, 2017 10:44 am

I am trying to update my contact information on my LDS account. I found the correct place to do it. After I input my updated information I click on the "save" button. It then does it's little "processing" icon and then the icon goes away. When I go to navigate away from the page, however, I get a message that says my information has not been saved yet. I have tried different browsers and different computers and I have run into the same problem. It seems that no matter how many times I click on that "save" button it just won't save. Any ideas of what might be going on? Has anyone else had this problem before? I appreciate any help you might be able to give. -Doug

russellhltn
Community Administrator
Posts: 22163
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to change contact information

Postby russellhltn » Mon Jul 03, 2017 12:21 pm

What web page are you using? ldsaccount.lds.org, or the ward directory?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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