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I am new executive secretary, can't access the Leader and Clerk Resources ...

Posted: Wed Jun 28, 2017 12:21 pm
by mixerman
Just says access denied. I have been in for 6 weeks.

Is there an phone # or email I can reach out to does anyone know?

thanks!

Re: I am new executive secretary, can't access the Leader and Clerk Resources ...

Posted: Wed Jun 28, 2017 12:23 pm
by scgallafent
There is a network issue in the data center that has been causing problems this morning.

Re: I am new executive secretary, can't access the Leader and Clerk Resources ...

Posted: Wed Jun 28, 2017 12:45 pm
by sbradshaw
Have you been able to log in before (for the past 6 weeks), or is this the first time you've tried to log in?

Re: I am new executive secretary, can't access the Leader and Clerk Resources ...

Posted: Wed Jun 28, 2017 12:58 pm
by mixerman
sbradshaw wrote:Have you been able to log in before (for the past 6 weeks), or is this the first time you've tried to log in?
I have tried to log in several times over the last 6 weeks, always says access denied.

I know the ward clerk has me updated in the "system" as the executive secretary as well.

Thank you

Re: I am new executive secretary, can't access the Leader and Clerk Resources ...

Posted: Wed Jun 28, 2017 1:30 pm
by mixerman
scgallafent wrote:There is a network issue in the data center that has been causing problems this morning.
Sorry I should have mentioned that I have not been able to access those resources at all, I have tried several times over the last 6 weeks. thx

Re: I am new executive secretary, can't access the Leader and Clerk Resources ...

Posted: Wed Jun 28, 2017 1:40 pm
by scgallafent
Is your LDS Account associated with your member record? When you go to https://ldsaccount.lds.org/membership, do you see your membership record number, birth date, and callings?

Re: I am new executive secretary, can't access the Leader and Clerk Resources ...

Posted: Thu Jun 29, 2017 10:09 am
by mixerman
scgallafent wrote:Is your LDS Account associated with your member record? When you go to https://ldsaccount.lds.org/membership, do you see your membership record number, birth date, and callings?
I went to the link, it showed my calling, DOB...but did not show my membership record #. I just entered and saved the record #.

I tried to access the LCR again, still no luck. Maybe it takes a minute to update.

Re: I am new executive secretary, can't access the Leader and Clerk Resources ...

Posted: Thu Jun 29, 2017 10:10 am
by mixerman
ETA that worked, thanks for your help! It just took a minute to update. This has been a real hassle not having access, I really appreciate the help.