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UNABLE TO ACCESS GENEALOGY SITE

Posted: Sun Jun 25, 2017 11:48 am
by SEDAME
THE GENEALOGY SITE DOES NOT ACCEPT MY USERNAME AND/OR PASSWORD, HOWEVER, THE SAME INFORMATION WAS USED TO ENTER THIS SITE.

Re: UNABLE TO ACCESS GENEALOGY SITE

Posted: Sun Jun 25, 2017 12:08 pm
by russellhltn
Which site are you referring to? LDS Account only works at FamilySearch.org.

Re: UNABLE TO ACCESS GENEALOGY SITE

Posted: Sun Jun 25, 2017 3:22 pm
by lethastyles
I have registered my mother for the free genealogy account but it then says invalid username or password, when I request the username be resent it sends it as I typed it but when I enter it and try to retrieve the password it says the user name it just retrieved for me, which is the one I registered, is invalid.

Re: UNABLE TO ACCESS GENEALOGY SITE

Posted: Sun Jul 16, 2017 4:32 pm
by rossemaryvargas
You need activate your account.
After sign in LDS.org>Accounts settings> verification in two steps you will see if the account is activated.

Re: UNABLE TO ACCESS GENEALOGY SITE

Posted: Sun Jul 16, 2017 5:55 pm
by cfpops
I just completed the username and password and thought I was granted access. I logged out, then attempted to login again. It said that either my username or password are incorrect. I had emails and text messages sent to me for the username and then for password. Those are correct, but I still cannot sign in. I have checked the forums and wiki and still cannot fix this problem. Help! David

Re: UNABLE TO ACCESS GENEALOGY SITE

Posted: Sun Jul 16, 2017 7:48 pm
by bstickler1295
I am having the same problem. Just signed up today and it wouldn't work. I verified my account via text first and it wouldn't let me log in. Tried signing up for another account with a different email and it still would not work and I verified with email that time. I tried resetting password as well. Nothing works.

Re: UNABLE TO ACCESS GENEALOGY SITE

Posted: Sun Jul 16, 2017 9:17 pm
by hollybarnett73
I'm having the same problem

Re: UNABLE TO ACCESS GENEALOGY SITE

Posted: Tue Jul 18, 2017 1:44 am
by JohnEF1942
I am having the same problem.

I am also having the same problem when trying to directly log into the Family Search Org site. However, I can login through the LDS option.

The login fails but when I get the UserID and password confirmed I get the same ID and password that I was trying to login with!

I keep going round in circles - very frustrating.

Re: UNABLE TO ACCESS GENEALOGY SITE

Posted: Sun Jul 23, 2017 1:32 pm
by scottchochon
Same same here. I can log into this LDS site to pot. BtUt when it comes to logging into the family search.org site.......I get the same. I copy and pasted the user name I set up and it sent. But it doesn't recognize it when I try to recover my password and enter it in. Not much help and a lot of time wasted trying to use what I thought was an awesome app.

Re: UNABLE TO ACCESS GENEALOGY SITE

Posted: Sun Jul 23, 2017 1:49 pm
by russellhltn
For those who are unable to access FamilySearch, is there any punctuation in your password? I'm wondering if FS isn't accepting certain types of punctuation. % and & in particular can really be troublesome.