Granddaughter's Account saying member number or birthdate is wrong

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
wooodwkr
New Member
Posts: 1
Joined: Wed Jun 21, 2017 1:33 pm

Granddaughter's Account saying member number or birthdate is wrong

Postby wooodwkr » Wed Jun 21, 2017 1:38 pm

I'm am trying to help my granddaughter set up an LDS Account. When we put in her member number and birthdate to register her it says that either the member number or birthdate is wrong, or that an account has already been set up using this member number. Any ideas on how to either check to see if any other accounts have been set up using her number or suggestions on how to fix the problem if there is one?

eblood66
Senior Member
Posts: 2500
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Granddaughter's Account saying member number or birthdate is wrong

Postby eblood66 » Wed Jun 21, 2017 2:59 pm

On the login page select the 'Forgot you username' link and then use the Membership Record Number (MRN) option for recovery. That should provide her with the account name (if any) associated with her membership number. She should also be able to recover or reset the password for that account so she can use it.

If that doesn't work and if she doesn't already have a copy of her Individual Ordinance Summary, she may want to ask her clerk for one so she can verify her membership number and make sure her birthdate is recorded correctly on church records.


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